Placing orders

Q : How do I place an order?

The order process at the www.iceicebeauty.com website is as follows:

1- Add the desired product(s) into your basket

2- Check your cart (upper-right corner of your screen)

3- Click on ‘proceed to checkout’

4- Fill in your payment information and choose a payment method

5- Review your order and information, then agree to the terms and conditions

6- Click on ‘buy’

7- You will be redirected to the page which enables you to complete your payment

8- You will receive an order/payment confirmation email within a few minutes

Q : What payment methods does ice ice beauty accept and is it safe to use my credit card online?

We accept Visa, MasterCard, American Express, PayPal, Maestro, Apple Pay, Google Pay, Mister, SOFORT Banking, eps transfer, ideal and Bankcontact. All payments are processed through a secure checkout system. To ensure that you don’t experience any delays to your order, please make sure all of your details are entered correctly.

Q : How can I choose the currency I pay in?

Order payments will be withdrawn from your bank in the corresponding currency depending on your bank details. Even though product prices are shown in Euros (€) on the website, your order will be charged in your local currency.

Q : Can I change my order or shipping details once I have placed my order?

We can cancel an order when it is being prepared for dispatch. However, we are unable to change any shipping details when an order has been processed, nor can we add products to an existing order once it has been placed. If you wish to change the address to which your order is being shipped, please email info@iceicebeauty.com as soon as possible.

Shipping & Returning

Q : Which countries does ice ice beauty ship to?

ice ice beauty does currently ship to all countries in the European Union, for the full list check our Shipping page. All orders are shipped from Germany. If your location is not shown on our shipping list please know that we are working very hard to offer shipping to your region in the near future

Q : How long does delivery take and how much will it cost?

For information on delivery and shipping charges to your destination please consult our Shipping page on our website. Please note that shipping costs remain the same when ordering multiple items.

Q : Is my package insured and do I need to sign for my order?

All purchases are insured against theft and accidental damage whilst in transit from ice ice beauty to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer insured. A signature is required for all deliveries.

Q : How can I track my order?

Once your order has been dispatched, you will receive an email containing your tracking number. You can track your order also by using our Order Tracking tool.
If you have not received an email containing a tracking link, your tracking link isn’t updating or isn’t working at all, please reach out to us as soon as possible via info@iceicebeauty.com.

Q : Can I return products that I bought from ice ice beauty?

Customers have the right to return unused and unopened products within 14 days after the shipment arrival date. Please consult our customer care team (info@iceicebeauty.com) to request a valid Return Authorization. For further instructions please consult the Return page.